Shipping & Returns
SHIPPING POLICY
Thank you for shopping with us at 'Sprout Helping Kids Grow'! We’re excited to help you and your little ones grow a love for gardening. Below are the details of our shipping policy.
Shipping Locations
We currently only offer local shipping within South Africa. We do not ship internationally at this time.
Shipping Fees
Shipping fees are calculated at checkout and are based on the carrier rates. You’ll see the total shipping cost before you complete your purchase. Please note that all shipping fees are the responsibility of the customer.
Shipping Carriers
We partner with reputable local carrier companies to ensure your order arrives safely and promptly. Carrier options and delivery times may vary depending on your location.
Processing Time
Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information.
Delivery Time
Delivery times vary based on your location and the selected shipping method. Standard delivery is usually within 3-5 business days after the order has been processed.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this to track your package directly on the carrier’s website.
Shipping Issues
If there are any issues with your delivery (e.g., delayed or lost shipments), please contact us and we will do our best to assist you in resolving the issue.
Changes to Shipping
We reserve the right to update or change this shipping policy at any time. Any changes will be posted on this page.
RETURNS AND EXCHANGE POLICY
At 'Sprout Helping Kids Grow'!, we want you and your little gardeners to be completely satisfied with your purchase. If for any reason you’re not happy with your order, or if the product arrives damaged, we’re here to help.
Eligibility for Returns
We accept returns within 30 days of purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
How to Return an Item
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Contact Us: Start by contacting us at sproutkidscare@gmail.com with your order number and the reason for your return. Please include any relevant photos if the item is damaged.
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Return Authorization: We will provide you with a return authorization and instructions on how and where to send your item.
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Shipping Your Return: You are responsible for the cost of return shipping. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Exchanges
If you would like to exchange an item, please follow the return process, and let us know which item you would like to receive instead. Exchanges are subject to product availability.
Damaged Items
If you receive a damaged product, please contact us immediately at [Your Contact Information] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
Certain items, such as gift cards, may not be eligible for return. Please contact us if you have any questions about the eligibility of a specific item.
Changes to This Policy
We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page.